Privacy Policy
Last Updated: 1 June 2025
CloudHand Services & Solutions LLC (“CloudHand”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our services or interact with our website at cloudhand.co (the “Site”).
Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of personal data:
1.1 Personal Identification Information: This includes details such as your name, address, email address, phone number, job title, and payment information when you create an account, make a purchase, or communicate with us.
1.2 Technical Data: Information about how you use our services, including IP address, browser type and version, time zone setting, browser plug-in types, operating system, device data, and other technical data. This data is often collected through cookies and similar tracking technologies.
1.3 Usage Data: Details of your use of our services, including the pages you visit, the links you click, and other actions you take while using our services.
1.4 Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the personal data we collect in the following ways:
2.1 To provide and improve our services: We use your information to deliver the services you request, process transactions, manage your account, and improve the functionality and security of our website and services.
2.2 To communicate with you: We may use your contact information to send you service-related updates, marketing materials, and other communications, in accordance with your communication preferences.
2.3 To process payments: Your personal and payment information is used to process any payments made through our platform. We use secure third-party services to handle payment processing.
2.4 For compliance purposes: We may use your data to comply with legal obligations, resolve disputes, and enforce our agreements.
2.5 For marketing and advertising: We may use your data to send you promotional offers and updates about our services, provided that you have given us permission to do so. You can opt-out of receiving marketing communications at any time.
2.6 To prevent fraud and enhance security: We use your data to ensure the security of our services and to detect and prevent fraudulent activities.
3. Lawful Basis for Processing Your Data
We will only process your personal data where we have a lawful basis to do so. In compliance with the UK GDPR, the lawful bases for processing personal data include:
3.1 Consent: Where you have provided your explicit consent to the processing of your personal data (e.g., when subscribing to newsletters or agreeing to marketing communications).
3.2 Contractual necessity: When the processing is necessary for the performance of a contract to which you are a party, such as when providing services to you.
3.3 Legal obligation: Where the processing is necessary to comply with a legal obligation, such as tax and accounting requirements.
3.4 Legitimate interests: We may process your data where necessary for the legitimate interests of CloudHand, provided that such processing is proportionate and does not override your rights and freedoms.
4. Data Sharing and Disclosure
We will not share your personal data with third parties, except in the following circumstances:
4.1 Service providers: We may share your data with third-party service providers (e.g., payment processors, email service providers, hosting services) to help us deliver our services. These providers are bound by strict confidentiality agreements and are not allowed to use your data for their own purposes.
4.2 Legal obligations: We may disclose your personal data if required to do so by law, or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights, protect your safety or the safety of others, or investigate fraud.
4.3 Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to the privacy policies in effect at the time.
4.4 Other users: If you use certain features of our platform that are publicly visible or allow you to share data with other users, such as user profiles, posts, or comments, your personal data may be visible to those users.
5. International Data Transfers
If you are located outside of the UK, please be aware that your personal data may be transferred to, and processed in, countries outside the UK and the European Economic Area (EEA). These countries may have data protection laws that differ from those in your country.
We ensure that any international transfer of personal data is done in accordance with applicable data protection laws and that appropriate safeguards are in place. If we transfer your personal data to countries without an adequacy decision from the UK Government or European Commission, we will use Standard Contractual Clauses or other appropriate legal mechanisms to ensure that your data is adequately protected.
6. Security of Your Information
We use technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, use, or disclosure. While we take reasonable steps to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
If you suspect any unauthorized use of your account or personal data, please contact us immediately.
7. Your Data Protection Rights
Under the UK GDPR, you have the following rights regarding your personal data:
7.1 Right to Access: You have the right to request a copy of the personal data we hold about you.
7.2 Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
7.3 Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
7.4 Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
7.5 Right to Data Portability: You have the right to request that we transfer the personal data we have collected about you to another organization or to you, under certain conditions.
7.6 Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
7.7 Right to Withdraw Consent: Where we rely on consent to process your personal data, you can withdraw your consent at any time by contacting us.
To exercise any of these rights, please contact us at [insert email]. We will respond to your request within the time frame required by applicable law.
8. Cookies
Our website uses cookies to improve user experience and analyze website traffic. For more information on how we use cookies and how you can manage your preferences, please visit our Cookie Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: [Insert email]
- Phone: [Insert phone number]
- Address: [Insert physical address]
